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Complaints PRocedure

Harper Green School endeavours to provide the best education possible for its students in an open and transparent environment. We are committed to dealing with all complaints fairly, impartially and with a high degree of confidentiality, and we welcome any feedback we receive from parents/carers, students and third parties.

If you feel that a situation has arisen that you need clarification on or would like to discuss further, please contact your child’s year team in the first instance and complete the Initial Enquiry Form below.

Download Initial Enquiry Form > 

Year Group Pastoral Co-ordinator Head of Year
Year 7



Year 8 rhodess@harpergreen.net


Year 9



Year 10



Year 11



If you feel the issue has not been answered or resolved, it may be escalated to their Head of Key Stage.

Head of Key Stage mayord@harpergreen.net
Head of Key Stage unsworthj@harpergreen.net

Formal Complaints

We aim to resolve a complaint at the earliest possible stage, which is why its important complaints are reported following the initial complaint process above in the first instance.

If you feel your complaint or issue has not been resolved after following the process above, please follow our formal complaints procedures. Our formal complaints policy can be found here.